• Contact Information


    Phone Access

    To speak to a representative about a stop-arm violation, contact the AlertBus Customer Contact Center toll-free support line at 1-800-852-7741. 

    • The Contact Center is available Monday- Friday (8 am – 5 pm)
      • English and Spanish-speaking customer service agents are available to address your inquiries.
      • To expedite our service, please have your citation number ready when you call. 


    Online Access

    To view the violation video evidence online or to pay a violation by credit card, visit www.alertbus.com and enter your citation number (example: PA-777777) and vehicle license plate number (no dashes or spaces), as listed on your citation.