School Messenger - Text Messaging Service FAQ's
How do recipients “Opt-In” to receive text messages?
Text “Y” to 67587 from each wireless device they wish to receive texts on.
How do recipients opt-out of receiving text messages?
Recipients not wishing to receive text messages to a particular number can simply do one of the following:
1. Don’t opt-in and don’t reply to the opt-in invitation message.
2. Text “STOP” to 67587 at any time.
3. Opt out online at http://schoolmessenger.com/txtmsg.
4. Request that your organizations Communicate system administrator add the number to the account’s
phone number block list.
I received a text message that says it’s from SchoolMessenger? What does it mean?
If it was from 67587, that was most likely the Opt-In Invitation message sent by Communicate.
To continue receiving informational text messages from the school(s) reply with “Y”.
If you do not reply, you won’t receive any future texts from our schools.
I “Opted-In”, but I’m not receiving texts?
Ensure that the district has your correct device number in the database (Skyward). It may take
24 hours for a number to become active after being changed or added to the district’s system.
Send a text with “Y”, from that specific device, to 67587. You should receive an opt-in confirmation message
from the service.
If you want to receive texts on multiple devices, each device number must complete the Opt-In process.
Confirm that the district has actually attempted to send a Communicate broadcast which includes an SMS text
message to your mobile phone number.
How do I know if it worked?
After you text one of the key words to the short code the system will ALWAYS respond back with one of three
Opt-in Response: You're registered 4 SchoolMessenger notifications. Reply STOP to cancel, HELP for help.
Msg&data rates may apply. msg freq varies. schoolmessenger.com/txt
Opt-out Response: You're unsubscribed from SchoolMessenger. No more msgs will be sent. Reply Y to resubscribe,
HELP for help. Msg&data rates may apply. schoolmessenger.com/txt
Help or Unknown Key Word Response: SchoolMessenger notification service: Reply Y to subscribe or STOP
to cancel. Msg&data rates may apply. Msg freq varies. Visit schoolmessenger.com/txt for info
Any other response – or no response: indicates the recipient should contact their wireless device
provider to have SMS messaging/premium content enabled (see below for more details).
What does it mean if I texted “Y” or “yes” and I received some sort of error message back?
If you receive what appears to be an error message, similar to one of the following, it most likely means that
short code text messaging is not enabled on your wireless subscription plan:
• Service access denied
• Message failed
• Shortcode may have expired or shortcode texting may be blocked on your account
• Does not participate
These replies DO NOT indicate that the wireless provider cannot receive messages from Communicate. Rather,
they are an indication that the specific mobile device does not have short code SMS texting enabled for that
number (this is sometimes disabled by default on company provided cell phones). To address this, contact your
Will I be charged for the text messages that I receive from Communicate?
Communicate does not charge recipients for the text messages that they receive or send to the short code;
however, wireless providers may charge for individual text messages, depending on the plan associated with the
wireless device. Please consult your carrier if you are uncertain.